Conversations
The 24-hour window, assignment, voice notes and media.
What the 24-hour window isWhatsApp only lets you write freely for 24 hours after the contact's last message. Outside that window you need an approved template.Who handles each conversationKonverda gives every conversation a single responsible person and remembers who attended each contact. Why it works that way, the order it decides in, and what the default responsible does (and does not do).