# Notifications on your phone

> Konverda can notify you on your phone when someone writes to you, when a window is about to close, when a conversation is assigned to you, or when Centinela spots a possible opt-out. Here is how to turn them on, what arrives, who gets what, and how to switch them off.

Fuente / source: https://soporte.konverda.com/en/docs/mobile/notifications-on-your-phone
Idioma / language: en
Actualizado / updated: 2026-09-11

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With Konverda installed on your phone you already see conversations arrive live while you have it open. **Notifications** are the next step: your phone tells you even when the app is closed and the phone is in your pocket.

In the app they carry Konverda’s own name for them, **«Avisos»** (notifications), which is what the steps below say. You turn them on once per phone, and it takes two taps.

## What Konverda’s notifications are {#que-son}

They are your phone's own notifications: they appear in the notification bar with Konverda's icon, exactly like any other app's. What is different sits underneath, and it is the same difference as with the install: **no App Store, no Google Play**. The browser already knows how to receive notifications, and Konverda uses that.

Three things worth knowing from the start:

- **They are turned on per device, not per account.** Your phone and your tablet are two separate decisions, and the computer gets none: Konverda is already open in front of you there.
- **Your phone has to allow them.** Konverda asks for the permission; the one who grants it is the operating system, with its own dialog, and you can take it away at any time from the phone's settings.
- **Neither mobile data nor an open app is required.** The notification reaches the phone even if you closed Konverda hours ago.

## How to turn them on {#activar}

There are two places and it is the same switch: the card at the end of **«Conversaciones»** (conversations) and **«Mi perfil»** (my profile) → **«Avisos»** (notifications). Whichever you use, the result for that phone is identical.

::figura{src="avisos-card" alt="A card at the end of the conversation list titled Activa los avisos para enterarte al momento with an Activar avisos button" pie="The card, at the end of the «Conversaciones» list. You can dismiss it: it does not come back, and the switch stays in «Mi perfil»."}

::figura{src="avisos-mi-perfil" alt="The Avisos section of Mi perfil with the Activar avisos en este dispositivo switch" pie="«Mi perfil» → «Avisos». The same switch, always there."}

::diagrama{src="avisos-permiso" alt="Two steps: switch on Activar avisos in Mi perfil, then accept the permission your phone asks for" pie="The two taps. The second panel is not Konverda’s: your phone draws it, and only it can grant the permission."}

### On Android {#android}

It works **both from the browser and from the installed app**: if you turn notifications on in Chrome and then add Konverda to your home screen, the permission travels with you and nothing has to be asked again.

:::pasos
1. Open Konverda on your phone.
2. In **«Conversaciones»**, scroll to the end of the list and tap **«Activar avisos»** (turn on notifications). Or go to **«Mi perfil»** → **«Avisos»** and switch on **«Activar avisos en este dispositivo»** (turn on notifications on this device).
3. Accept the permission your phone asks for.
:::

You will know it worked because the switch stays on and the phone appears in the list under **«Mi perfil»** → **«Avisos»** marked **«Este dispositivo»** (this device).

### On iPhone {#iphone}

On iPhone, notifications **only work from the app installed on the home screen**. In Safari you will not see the switch but a line explaining why: that is Apple's rule, not our decision.

:::pasos
1. Install Konverda on your home screen ([the steps are here](/en/docs/mobile/install-konverda-on-your-phone#ios)).
2. Open it **from the icon**, not from Safari.
3. Go to **«Mi perfil»** → **«Avisos»** and switch on **«Activar avisos en este dispositivo»**.
4. Accept the permission your iPhone asks for.
:::

:::importante
We have not been able to verify notifications on a real iPhone yet, so on iPhone we do not promise them until we have: what is verified there is the install and the conversations. If you turn them on and they reach you, tell us — you are the first.
:::

## What arrives {#que-llega}

Four things, and no more. Each one names the person, and tapping it opens that conversation:

- **A new message.** «María López: ¿Sigue disponible el jueves?» — the contact's name and what they wrote.
- **A window about to close.** «La ventana con María López se cierra en 2 h» (the window with María López closes in 2 h), so you still have time to reply without a template.
- **A conversation assigned to you.** «Ana te asignó una conversación» (Ana assigned you a conversation).
- **A Centinela alert.** «Pedro escribió algo que parece una baja» (Pedro wrote something that looks like an opt-out), when a reply may be an opt-out and somebody has to look at it.

Campaigns, waves, templates and reports **do not reach the phone**. None of that is urgent: it stays in **«Notificaciones»** (notifications) and, where it applies, in your email.

Three details of the behaviour:

- **One notification per conversation.** If María writes three times you do not collect three notifications: the latest replaces the previous one and the phone buzzes again. Carlos, on the other hand, is a separate notification.
- **The number on the icon.** With Konverda installed, the icon carries the number of unread conversations — the same one you see in the menu. Every notification brings it up to date, and opening the app clears it.
- **There are no quiet hours.** A message at 23:00 is an opportunity, and the one who decides whether it should make a sound at that hour is your phone, with its Do Not Disturb.

## Who gets which notification {#quien}

A notification goes to whoever has something to do, not to the whole team:

- **A new message** goes to **the person responsible** for that conversation. While the conversation has no owner, it goes to **everyone on the team who can reply**, because any of them can pick it up.
- **The closing window** goes to whoever is responsible for that conversation.
- **The assignment** goes to whoever receives it. If the conversation falls to you through the automatic hand-out when the contact writes, you do not get two notifications: the message already told you.
- **Centinela** goes to whoever runs the workspace.

And one rule that saves a great many notifications: **if you have that conversation open on screen, we do not notify you**. You are already looking at it. If a flow is handling the message, we do not either: you hear from us when the flow is done and the conversation belongs to a person again.

## How to switch them off {#desactivar}

Three ways, depending on what you want:

- **This phone, from Konverda.** **«Mi perfil»** → **«Avisos»**, and switch it off. It stops immediately.
- **Another phone you no longer use.** Under **«Mi perfil»** → **«Avisos»** you have the list of devices with notifications on, with the workspace each was activated in and when it was last seen. **«Quitar»** (remove) takes it out of the list. This is visible from the computer too, which is where it is usually done.
- **From the phone itself.** In your phone's settings you can take the permission away from Konverda. That is the definitive route: with no permission there are no notifications, whatever the switches say.

Signing out on a phone also silences it: that device leaves the list and stops receiving notifications until somebody turns them on there again.

## If something goes wrong {#problemas}

- **The switch is not there.** On iPhone, open Konverda from the home-screen icon: it does not appear in Safari. On a computer it does not appear either — notifications are a phone thing.
- **You said no to the permission and now you cannot turn them on.** That «no» is stored by the browser, not by Konverda, and it has to be undone there. In **Chrome**: the padlock (or the three dots) next to the address → **Permissions** → **Notifications** → **Allow**. On **iPhone**: **Settings** → **Notifications** → **Konverda** → **Allow Notifications**. Then go back to **«Mi perfil»** → **«Avisos»** and switch it on.
- **The switch is on and nothing arrives.** Check **Do Not Disturb** or your phone's focus mode: it silences every app's notifications, ours included. On Android, also check that battery saving is not restricting Konverda.
- **The phone had not opened Konverda in weeks.** Phones drop subscriptions they do not use. There is nothing for you to do: open Konverda once and it subscribes again by itself, without asking for permission a second time.
- **Your session expired.** Notifications keep reaching that phone. Tapping one asks for your password and, as soon as you are in, leaves you in the conversation the notification was about.
- **More than one person uses the phone.** Notifications belong to whoever is signed in. If you share it, sign out when you finish: that takes the phone out of the list and it stops receiving yours.

## Read next {#seguir-leyendo}

- [Install Konverda on your phone](/en/docs/mobile/install-konverda-on-your-phone) — the icon on your home screen, in two taps.